Agreement
By paying the deposit or the full balance, the customer agrees to the following terms and conditions:

Deposit & Payment Terms
A non-refundable 20% deposit is required at time of booking.

The remaining balance is due upon completion of the service.

Warranty
It is our goal to deliver exceptional service and make our customers happy!

We guarantee our work for 24 hours after completion.

Warranty claims require customer photo documentation. Failure to allow Iowa Clean Team to remedy mistakes does not warrant a discount on the final invoice.

Rescheduling & Cancellation
Rescheduling is available at no additional cost if requested at least 24 hours before the scheduled service.

Same-day rescheduling incurs a $50 fee. This is out of respect to our cleaning staff who have planned their day around the assigned schedule.

Cancellation: Rescheduling is encouraged over cancellation to avoid additional fees.

Heavy Furniture & Equipment
Iowa Clean Team is not responsible for moving or cleaning under heavy furniture or appliances (weighing more than 40 pounds) unless the customer moves these items beforehand.

Pricing Adjustments
Pricing subject to change based on factors such as:

- Additional bedrooms, bathrooms, or office spaces.
- Square footage or property conditions differing from the initial description provided.
- Time required to complete the service. Customers will be notified of any adjustments before work continues.

Initial pricing does not cover:

- Neglected homes
- Rental turnovers
- Hoarder homes
- Homes with excessive trash or biohazards

Over-the-phone pricing is based on square footage covered per hour/per cleaner, varying by cleaning type as described in the job description. If our estimate does not align with the work performed, we have the ability to adjust the estimate to align with the work performed and time required to complete the project.

Estimating Time of Projects
All project estimates are provided over the phone and are based on the estimated square footage cleaned per hour per technician. Each technician is scheduled on an hourly basis and final invoicing is based on cumulative timed work. Cumulative working time with multiple employees refers to the total hours worked by all employees combined over a specific period, calculated by summing up individual employee work hours.

For example:

1. If a project is estimated to take four hours, a single technician should complete it in four hours.

2. If two technicians are assigned, they will split the workload, completing the project in two hours. This can vary 30 minutes or so.

3. If a project is estimated to take eight hours, at least two or more technicians will be assigned, reducing the total completion time to four hours or less.

4. Adding a third technician would further reduce the completion time to approximately three hours or less.
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The final project duration depends on many factors such as space layout, level of cleanliness, and specific job requirements. Cumulative hours are counted and invoiced accordingly.

Automatic Invoicing
Invoices are sent promptly upon project completion. All invoices are automatically processed the next morning.

Access & Entry to Property
It is the customer’s responsibility to ensure access to the property at the scheduled time. If cleaners are unable to enter the property due to no access or lockout, a $50 fee will be charged.

Pets
Iowa Clean Team is not liable for pets that escape, become injured, or act aggressively. If you have an aggressive pet, we kindly ask you to secure your pet during the visit. Our staff will not clean up pet waste unless previously discussed and approved.

Damage & Liability
Iowa Clean Team is not responsible for pre-existing damage, or damage caused by cleaning fragile, improperly installed, or deteriorating surfaces. This includes loose grout, cracked tiles, unsecured fixtures, or worn paint.

Photos & Marketing
We take before and after photos to document our work and for quality control. 

Photos may be used for marketing purposes. No personal items or identifying details will be shown. Let us know in writing if you prefer we do not post pictures.